Cedars Park Residents – WE NEED YOUR HELP

Broadband speeds on our estate vary dramatically eg regardless of the speed which you were promised when you signed up, one person may get 6Mb another under 1Mb. The issue arose recently when some households noticed a drop in speeds/loss of network, which despite ISP’s help have been unresolved. BT is aware but sends out engineers who do not have the equipment to test the higher frequencies required by Broadband.

With more people working from home than ever this deficiency is causing severe problems. ISP’s are selling us 6-8MB and it appears some are getting this – many are not. We need to gather data on actual speeds if we are to be able to press BT to acknowledge and resolve the issues.

We are asking all households to check your speeds independently of what you have been told/sold and if you are not getting these speeds please contact your ISP and push for action. The more people who do this the more we have a case to put to BT. It will help us a lot if you complete the information requested, using the website below. If you are getting good speeds, again we need to hear from you, so that we can see where the pockets/problem areas are, as this will help BT in investigations.

Please go to http://www.broadbandspeedchecker.co.uk and check the download/upload speeds at varying times of day. Then please fill in the form below.

Cedars Park Residents Association is supporting this action, and we will keep you posted of any news via the web site. If as we now suspect there is a significant problem on the estate we will be looking at getting the local press and MP involved to get BT to resolve the issues so we can all enjoy faster Broadband.